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Christian Javier Townsend, CAMS | Mercari, Inc.

Case Study: Mercari, Inc. – Transaction Monitoring & Filtering Review

Posted on: May 4th, 2023 by Julie

Mercari, Inc.’s (Mercari) recent experience with their transaction monitoring and filtering review helped them take a fresh look at their compliance process.

The Client

Mercari is a non-face-to-face marketplace that connects buyers and sellers who use a digital wallet balance to complete transactions. The parent company is based in Japan and operates in 48 states throughout the United States. 

Mercari has been conducting an annual independent review of its transaction monitoring and filtering program to ensure adherence to regulations and prevent fraud. However, with the NYDFS Transaction Monitoring Certification deadline, April 14th, looming in just two weeks, Mercari needed an expedited solution to meet the deadline.

The Review

Capital Compliance Experts were selected to conduct the review. The Director of Compliance, Christian Javier Townsend, CAMS, oversaw the process for Mercari. He has over 20 years of experience in fraud and monitoring and was confident that the team at Capital Compliance Experts understood their needs.

Townsend went on to say, ”Capital Compliance Experts understood our unique business model and made it happen. They returned the review one day ahead of schedule. They were refreshing to work with and were detail oriented.”

The Capital Compliance Experts team began the review by analyzing Mercari’s transaction data, looking for any suspicious activity. They used advanced filtering and monitoring techniques to flag any transactions that were outside of the normal behavior of their platform. The team also analyzed Mercari’s policies and procedures to ensure they were compliant with state and federal regulations.

The Result

Despite the tight turnaround time, the Capital Compliance Experts team was able to complete the review one day ahead of schedule. The team provided Mercari with a detailed report of their findings.

Mercari was pleased with the results of the review and appreciated the fresh perspective that Capital Compliance Experts brought to the process. The review helped Mercari identify areas where they could improve their compliance program and ensure that they continue to operate in a safe and compliant manner.

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About the Author

Julie Sepulveda - Marketing Manager
Julie Sepulveda
Marketing Manager

I have a love for design, organization and family.

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